Refund policy
At Vital Elevation, we stand behind every product we carry. If you are not completely satisfied with your purchase, we are here to make it right.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery. If you are unsatisfied with your order for any reason, contact us within 30 days and we will work with you to resolve it — whether that means a replacement, store credit, or a full refund.
Eligibility
To be eligible for a return:
- Items must be unused and in their original packaging (for apparel and lifestyle products)
- Supplement products that have been opened may still be eligible for a refund under our satisfaction guarantee — contact us and we will review on a case-by-case basis
- Items marked as final sale are not eligible for return
How to Initiate a Return
Email us at jamal@vitalelevations.com with your order number and reason for return. We will respond within 24–48 business hours with instructions. Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you of the approval or status of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at jamal@vitalelevations.com with a photo of the item and your order number. We will replace it or issue a full refund at no cost to you.
Contact Vital Elevation Auburn, Alabama Email: jamal@vitalelevations.com Phone: 334-444-1195