Shipping policy

Last updated: May 2026

Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

We currently ship to all 50 U.S. states.

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high order volume — particularly around holidays.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your order directly through the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us.

Lost or Stolen Packages

Vital Elevation is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact your local post office or carrier first. If the issue is unresolved, reach out to us at jamal@vitalelevations.com and we will do our best to assist.

Incorrect Address

Please ensure your shipping address is correct at checkout. Vital Elevation is not responsible for orders shipped to an incorrectly entered address. If you realize there is an error, contact us immediately at jamal@vitalelevations.com — we will do our best to correct it before the order ships.

International Shipping

We do not currently offer international shipping. We hope to expand in the future — sign up for our email list to be notified.

Contact Vital Elevation Auburn, Alabama Email: jamal@vitalelevations.com Phone: 334-444-1195